Shipping & Returns

Shipping

Available delivery options and charges are shown during checkout for the order and destination selected. Specialist, mixed-to-order or colour-matched products can require additional preparation before dispatch, so please contact Breakwells before ordering if you are working to a fixed deadline.

Collection may be available for suitable orders from our Walsall trade counter. Contact us if you need to confirm collection arrangements before travelling.

Damaged, incorrect or faulty goods

If an order arrives damaged, incorrect or appears faulty, contact Breakwells as soon as practical with your order details and clear photographs so the team can review the issue and advise the next step.

Returns and colour-matched products

Return eligibility depends on the product and circumstances. Standard unused goods may be eligible for return subject to the applicable terms and condition of the goods. Paint or other products made, mixed or customised to a customer's specification may not be returnable simply because the chosen colour or specification is no longer wanted, provided the goods were correctly supplied.

This page is a practical summary and does not limit your statutory rights. If you are uncertain about a colour, coating or return eligibility, contact Breakwells before ordering.

For colour-matched paint: confirm the manufacturer/OEM, RAL, BS or agreed sample reference before purchase. Digital colour representation is indicative only.